• The Charlesworth Group

Case study: Charlesworth Gateway and IOP Publishing


IOP Publishing recently partnered with The Charlesworth Group to integrate their article tracking feature into WeChat via the Charlesworth Gateway.

Our case study outlines how the integration was achieved within four weeks to provide an improved user experience for authors in China. The Gateway integration has achieved:

- 24/7 automated communication with authors in China

- 25% increase in WeChat followers in 6 weeks

- 20,500 author self service requests


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